State Farm® Insurance Agent Shana Nelson

"I have been with State Farm Ins for 40 years! This office is FANTASTIC! From Shana and Laurie, they are the best and extremely helpful and so pleasant to work with to get the best coverage for my car and my condo in Sunnyvale!! I highly recommend this office for your insurance needs!"

"My guy Tom helped me out with what had to be the easiest and best experience I have ever had with an insurance company. I was done in less than 10 minutes with a very pleasant conversation about what I needed and what I expected from them. Tom I will send more customers your way. Very happy with the service I was provided. 5 gold stars all the way."

"Highly Recommended Insurance Agency! I recently had the pleasure of working with Faith Rice at the Shana Nelson Insurance Agency Inc. for my insurance needs, and I could not be more impressed. From the moment I reached out, Faith was incredibly responsive, attentive, and knowledgeable. She took the time to understand my unique situation and provided tailored recommendations that gave me peace of mind. What really stood out was her ability to explain complex insurance terms in a simple and understandable way. She ensured I was comfortable with my coverage options and never made me feel rushed or pressured. I truly felt like I was receiving expert advice that was in my best interest. If you are looking for a professional and friendly insurance agent, I highly recommend Faith Rice. "Exceptional Service and Expertise!""

"State Farm has been my home and auto insurance agency since I moved to California in 1977. In all that time, I have been completely satisfied. Currently I am working with Laurie C. Crawford. She answers my questions and is immediately responsive and helpful."

"I have been a customer of Shana Nelson's office for the past 7 1/2 years and always appreciated and enjoyed their great service. We recently moved out of state and Faith quickly and easily helped us with our changes to our insurance needs. Thanks again!"

"Faith was super helpful and kind in helping me with my elderly father's insurance. Thank you!"

"I canceled my previous car insurance because the price got too high. While looking for new place I was connected with Chris at State Farm. Very nice and professional to deal with. It didn't take long and I had a quote that was more than a hundred dollars lower than my previous and I am very happy with."

"Shana and her team have provided my family wonderful insurance service for the past 25+ years. They have always been very responsive to our requests, and have suggested many money saving changes to out policies.The past few years, we have worked with team member Laurie C. Crawford, who has been especially helpful and very attentive."

"Great service from Faith Rice with a number of changes to my policies! Thanks, Faith!"

"Terrible Experience – Do Not Work with This Agent! I had my insurance cancelled without any notice, even though I was on auto-pay. After getting into an accident, I was shocked to find out that I didn’t have any coverage. When I reached out to my agent, they claimed they weren’t responsible for collecting payments and offered no help or accountability. This lack of communication and responsibility is unacceptable for an insurance agent. I trusted them with something as important as my insurance, only to be left without coverage when I needed it most. Stay away from this agent if you want reliable service and peace of mind!"

"Chris Humphers is an awesome salesperson. He spent many hours working with us to get the correct type of insurance at an affordable cost. I would highly recommend him. Very knowledgeable and personable!!"

"Shana & her staff are knowledgable, prompt and friendly. Highly recommend."

"Very helpful in explaining options and getting us the coverage we need."

"We have been with this office for 23+ years. I especially want to give kudos to Laurie C. In addition to being friendly, Laurie is clear, concise, and very helpful in working with our questions and payments."

"I've insured my car with Shana Nelson for decades, and recently added renter's insurance too. She and Laurie Crawford have always been friendly, helpful, and proactive in making sure I understand all the complexities, and giving me peace of mind! Thank you both!"

"Like a good neighbor State Farm is there"

"We have been working with Shana Nelson and team for years for a whole suite of insurance products. A special shoutout to Laurie Crawford on Shana's team who is super responsive and proactive about giving us the latest guidance on our coverage and any product updates. We are well protected in all aspects from life, to home, to vehicles, and more. Another special shoutout to the State Farm development and IT teams for launching and maintaining an excellent website and mobile app. The user experience on both are exceptional."

"After an accident totaled our vehicle, Laurie C. Crawford at the Shana Nelson Insurance Agency and her team made the process of filing a claim and getting our new vehicle covered by insurance easy and painless. They were communicative, efficient, and compassionate in the midst of such a stressful and scary event. We're so grateful they made our lives easier when we needed it!"

"We have had Shana and her team as agents for many years. We have always received superior advice. For example, today Faith Rice of her office spent a good deal of time reviewing two of our policies. Her explanations and advice put us at ease. We are most grateful. Richard Menlo Park"

"Shana and her Team are always available to go over the details of our policies. Their years of experience are such a benefit that I have referred many neighbors to get coverage."

"Shana Nelson takes your concerns personally and cares about them. Everyone in her office, including Victoria Pollock and Laurie Crawford, get things done quickly and correctly. Victoria gave me great advice about substantially lowering my car insurance deductible for a mere pittance ($12) more in my premium. Laurie made doubly sure that the new bank that took over my mortgage got exactly what they needed about changes they wanted in my homeowner's policy, Shana is always available to talk and give good advice. And she and her staff care about what you are going through personally, like dealing with a death in the family or because your arm was in a splint. If you haven't made a claim in a while, they don't jack up your premium, and their claim forgiveness program is for real. Truly, it is more than a business to them. Shana sets the tone for her office and hires caring human beings like herself. I'll never forget how kind Shana and her staff were to me when I was going through a really difficult time after my Mom died."

"Faith had helped me with understanding my options for insuring a car I am borrowing. She was very helpful and knowledgeable! She was also able to help me get an old check that was sent to me that I didn’t cash in enough time back from 2021. It’s just a little money but every cent counts these days. I really appreciated her quick turnaround and kind and pleasant disposition. I’ve been a member longer than I can remember and am very happy with this team and this insurance company! :) Thank you!"

"Complaint and Regret Regarding Shana Nelson State Farm Insurance: Delayed Reimbursements and Poor Service I decided to insure my car with Shana Nelson State Farm branch, influenced by a close friend who had been a loyal State Farm customer for about 12 years without any accidents. However, our recent experience was deeply disappointing. When my friend's car's rear window was broken, he opted for an original part repair at a Lexus authorized service center, a decision he communicated to State Farm in advance. State Farm had initially assured us that using an original part from a Lexus center would not be an issue. Contrary to their assurance, after the repair, State Farm only refunded 30% of the repair cost, stating the expenses were not credible. Such a response from an insurance company, where my friend had been consistently paying premiums without any accidents, was absolutely unacceptable. Additionally, State Farm's reimbursement checks were significantly delayed, adding to our frustration. My friend, feeling cheated and disillusioned, decided to terminate his policy with State Farm. Witnessing his ordeal and the company's lack of timely financial responsibility, I am also planning to cancel my recently initiated policy with them. This experience clearly shows State Farm's disregard for customer satisfaction and failure to provide prompt and reliable support. I strongly advise against choosing this company, especially considering the potential risk of being unsupported and financially strained in accident situations."

"Shana Nelson State Farm has been saving me money on auto for several years now. Top notch State Farm insurance and dependable agents like Laurie Crawford who help lower premiums. She is well informed of driver safety courses, etc. that help save $$$. You can't beat their quality and competitive prices. No bots.....just sincere agents in this Cupertino office."

"I've used Shana Nelson's group for my insurance for roughly the last 15 years. I have always found their service to be excellent, which is particularly important during our current insurance crisis in California. Faith recently helped me purchase earthquake insurance. She was friendly and efficient and made the process super easy!"