State Farm® Insurance Agent Shana Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Agnes Kuwano
August 9, 2025
5
out of
5
rating by Agnes Kuwano
"Our bank account/automatic payments were compromised, and we received notice that all our insurance coverages would be cancelled, some effective July 2 and others on July 4 or July 9. I spoke to Shana Nelson at State Farm, and she immediately helped us update our coverage information and make payment. We are so greatful for Shana's help to make sure that all our insurance premiums have been paid and our information has been updated. Thank you Shana!!"
We responded:
"Agnes we are so happy to be of help and are so sorry that you had to go through the bank account issues , so glad we could help get this rip date on your accounts for you! Happy to help! Thank you for your continued business. "
Lourdes Lhermine
August 4, 2025
5
out of
5
rating by Lourdes Lhermine
"Shana and Gina Johnson response is great! I've been using State Farm a few years and very satisfied."
We responded:
"Lourdes we are so happy to have you as part of our State Farm family. And Gina and J are happy to be of help and so glad to hear you appreciate our response time, we do work hard at that collectively. Thank you for taking the time to share. We appreciate you! "
Jim Augustus
August 2, 2025
5
out of
5
rating by Jim Augustus
"Thank you Nichole Edraos for setting me up with a life insurance policy for my final expenses. Nichole was easy to work with and clear in her explanations. I am very happy with my decision. Jim"
We responded:
"Jim, so pleased you have taken care of this very important coverage. And we are happy to hear about your positive experience in working with Nichole, for your life insurance I know she was happy to be of help. Thank you for your business! "
Jorge Munoz
July 31, 2025
5
out of
5
rating by Jorge Munoz
"Shana Nelson and her team are awesome! Gina has helped us with different insurance needs and her customer service and attention to detail are excellent. Thank you!"
We responded:
"Jorge thank you so much for your kind words and feedback we sincerely appreciate it! Gina is amazing and we are grateful to have her as a member of our team for sure. Thank you for the opportunity too help you with your insurance needs, we value that chance. "
Nancy Logue
July 23, 2025
5
out of
5
rating by Nancy Logue
"Gina Johnson in Shana Nelson's office went above and beyond the call of duty to assist me in cashing out the small life/IRA I have had with State Farm for decades! I am so thankful and grateful for her assistance!"
We responded:
"Nancy, it is absolutely our pleasure to help you with your insurance needs. And I know Gina was happy to make your IRA and Life handling go right for you. We appreciate you taking the time to share your review. We do value your business. "
shufan Lin
July 11, 2025
5
out of
5
rating by shufan Lin
"Anabel is very friendly and helpful to get me the quote for my auto insurance!"
We responded:
"Hello Shufan! Thank you for coming on board with our agency, and State Farm. We welcome you! Annabel was so happy to be of help to you ! Looking forward to continuing to work with you. Have a great day! "
Nieva Aguinaldo
July 10, 2025
5
out of
5
rating by Nieva Aguinaldo
"Gina was very helpful and informative on adding a new car policy. Thank you for your prompt response with the new temporary auto identification card."
We responded:
"Hello Nieva and Happy Summer! Thanks so much for your kind review and feedback!! So happy Gina on our team could be of assistance with your auto insurance needs and proof of coverage. Have a beautiful day! "
Curtis Woods
July 9, 2025
1
out of
5
rating by Curtis Woods
"Shana Nelson has been my agent for 25+ years but for the past 15 years the service has steady decline. The communication and customer service in general are at an all time low . My calls rarely returned & when they do it’s after several days. I just recently spoke with Corless Hazard for a quote, she was very condescending, disrespectful and extremely unprofessional. This has prompted me to switch to another agency within State Farm. Sad that after being a Long time, loyal customer it has come to this. Update: Thank you Shana for reaching out personally. I appreciate your understanding regarding this issue."
We responded:
"Thank you for taking my call Curtis, and for your time. We have valued the opportunity to work with you and your family over all these years and are terribly sorry for your recent experience. I will be working with my team and have already met with most of them to address your concerns. We would welcome you back should you want to return on the future, again so sincerely sorry. "
Jonathan Chang
July 7, 2025
5
out of
5
rating by Jonathan Chang
"Quick response and great assistance."
We responded:
"Jonathan we are happy to be of help and assistance thank you for the review and opportunity to work with you on your insurance needs."
Bryant Pimentel
July 2, 2025
5
out of
5
rating by Bryant Pimentel
"Thank you Anabel for helping me with my life insurance policy. You explained everything I need to know and what the benefits are of the policy. You have great customer service and are really knowledgeable about the life insurance policies you provide. It was a real pleasure working with you."
We responded:
"Hello Bryant and thank you for taking the time to compose a review. Anabel was so pleased to be of help with setting up the valuable Life insurance program and also answering any questions you had about how they work to protect your family. So happy that you have this wonderful family protection in place. "
Karla Nichole
June 26, 2025
5
out of
5
rating by Karla Nichole
"Had a great experience working with Anabel for my life insurance policy . They explained everything in a way that was easy to understand and made the process smooth from start to finish. Super helpful, patient, and professional. Definitely appreciate the support."
We responded:
"So appreciate you taking the time to share your experience setting up the very important protection and life insurance with Anabel! We value her commitment to providing this protection and care. Thank you! "
Francis Cavagnaro
June 21, 2025
5
out of
5
rating by Francis Cavagnaro
"I have been pleased with the responsiveness of Shana Nelson and her staff to my insurance needs."
We responded:
"Hello Francis and thank you! We sincerely do appreciate your continued business and support and we are very happy to be of help to you for your insurance needs. We are so pleased that you appreciate the responsiveness that we work hard to cultivate. "
Teacher 2
June 19, 2025
5
out of
5
rating by Teacher 2
"Corliss is hands down the best agent ever!!! She is like family, makes every interaction a pleasure"
We responded:
"Thank you for you review and business we are happy to be of help and glad that Corliss made your auto and life go right! "
Kristi Marshall
June 18, 2025
5
out of
5
rating by Kristi Marshall
"Thank you so much Corliss Hazard to writing my auto and homeowners policies. She was very thorough and cared that I had the correct coverage. She explained everything so I could understand my policies. Then when I had to file an automobile claim, she was right there beside me helping me get the best service for my repairs. I would highly recommend Corliss! She is amazing!"
We responded:
"Kristi thank you for the feedback on our agency and working with Corliss on you auto and homeowners policies. And for you auto claim so happy everything went smoothly and you are back on the road. So glad Corliss could be of assistance! "
Stephanie Ann Powell
June 18, 2025
5
out of
5
rating by Stephanie Ann Powell
"Corliss is always professional and helpful with all my crazy questions. She is very thorough and follows through."
We responded:
"Stephanie thank you for your kind words and relaying of your positive experience with Corliss on our team. We value your continued support."
Joe Pearlman
May 30, 2025
5
out of
5
rating by Joe Pearlman
"Gina Johnson, and Shana Nelson's staff in general, have been very helpful in addressing my concerns, including remembering my payments due, for the many years I have had a relationship with the office."
We responded:
"Joe, it is a joy working with you. Thank you for trusting us with your coverage needs!"
Jonathan Edward
May 22, 2025
5
out of
5
rating by Jonathan Edward
"Gina at Shana Nelson's office is awesome! She's friendly, always willing to help, knows her stuff and is on top of things."
We responded:
"Jonathan thank you for your thoughtful review and appreciation of Gina in our team, her experience and knowledge is a valuable asset to our agency and loyal customers. We value the too be of service to you for your insurance needs. "
Wendy Whittaker
May 19, 2025
5
out of
5
rating by Wendy Whittaker
"I had excellent customer service from Gina Johnson regarding my payment for State Farm Insurance. She was able to make the adjustment to my Checking account, and also added emergency contacts and made sure all the information was correct. Shana you have a great person in Gina. Thank you for a long relationship with your firm. You guys are so great and very professional at all times, and so friendly everytime I need assistance. Thank you, Wendy Whittaker"
We responded:
"Wendy you are so thoughtful and we love the chance to work with you for all these years a true pleasure. We are so grateful that Gina is on our team as well and thank you for your kind words and valued tenure with our agency. We also appreciate you! "
Mohammed Kasem
May 17, 2025
5
out of
5
rating by Mohammed Kasem
"Gina, on a number of occasions on the both the phone and email, has been very helpful and provided me with the right answers and information. She has, been a wonderful person."
We responded:
"Mohammed so good to hear from you regarding your experience with our agency and Gina on our team. Her kindness and experience are a valuable asset to many. We are so happy to be of help and appreciate your feedback and business. "
Kelvin Godshall
May 12, 2025
5
out of
5
rating by Kelvin Godshall
""Shanna Nelson’s State Farm office is excellent. The staff offers professional and courteous service, and Gina Johnson, in particular, was exceptionally knowledgeable and efficient in addressing my policy needs.""
We responded:
"Kelvin, thank you for your kind words and highlight on you experience working with Gina on our valued team! We are happy to be of help and enjoy the opportunity. "
Nancy Fillhouer
May 6, 2025
5
out of
5
rating by Nancy Fillhouer
"Always great service from Shana Nelson’s office staff Gina"
We responded:
"Nancy so appreciative for your review, and kinds words. and we are happy to be of help. Gina is a valuable member of our team. :)"
Sue Lindner
April 29, 2025
5
out of
5
rating by Sue Lindner
"Gina Johnson was especially helpful tracking down a missing piece of mail, and verifying my account info to make sure it was correct and complete. Today's phone call was a wonderful contrast to most business calls I've made lately - fast, informative, and pleasant!!"
We responded:
"Thank you Sue for your kind words. We appreciate your business and are happy to help. Gina is a valued member of our team, so glad she could be of help. "
binh
April 28, 2025
5
out of
5
rating by binh
"Most of my stuffs are insurance under State Farm Insurance Agent for many years. Faith Rice is one of the best agents whom I deal with. She is patient, professional, pleasant person. No matter what is the problems or issues I have. She will find the answer or resolve my issues very quickly. She is wonderful and I am very appreciated all her assistance or guidance I got from her"
We responded:
"Bihn thank you for the review and feedback! We are so grateful your long time business and we are happy to be of help. Faith is happy to be of help and support for your policies, thank you again for your valued business. "
Gina Why
April 2, 2025
5
out of
5
rating by Gina Why
"Friendly office helpful staff. Gina Johnson is knowledgable and efficient in assisting with policy information."
We responded:
"Gina we certainly appreciate your review and sharing your thoughts and insights on the policy details that Gina on our team was able to provide you. I know she is happy to be of help. Thank you! "
Catalino Moctezuma
March 10, 2025
5
out of
5
rating by Catalino Moctezuma
"I would like to express my customer satisfaction with State Farm Agent Gina Johnson. She was very professional and took her time explaining my coverages. Very polite and kind. I am a satisfied customer. Keep up the great work Gina and thank you for your time."
We responded:
"Catalino, we are so grateful to work with you on your coverages and policies. Gina was so happy to work with you and be of value and assistance. We appreciate your business. Thank you taking the time to complete a review."