State Farm® Insurance Agent Shana Nelson

"After an accident totaled our vehicle, Laurie C. Crawford at the Shana Nelson Insurance Agency and her team made the process of filing a claim and getting our new vehicle covered by insurance easy and painless. They were communicative, efficient, and compassionate in the midst of such a stressful and scary event. We're so grateful they made our lives easier when we needed it!"

"We have had Shana and her team as agents for many years. We have always received superior advice. For example, today Faith Rice of her office spent a good deal of time reviewing two of our policies. Her explanations and advice put us at ease. We are most grateful. Richard Menlo Park"

"Shana Nelson takes your concerns personally and cares about them. Everyone in her office, including Victoria Pollock and Laurie Crawford, get things done quickly and correctly. Victoria gave me great advice about substantially lowering my car insurance deductible for a mere pittance ($12) more in my premium. Laurie made doubly sure that the new bank that took over my mortgage got exactly what they needed about changes they wanted in my homeowner's policy, Shana is always available to talk and give good advice. And she and her staff care about what you are going through personally, like dealing with a death in the family or because your arm was in a splint. If you haven't made a claim in a while, they don't jack up your premium, and their claim forgiveness program is for real. Truly, it is more than a business to them. Shana sets the tone for her office and hires caring human beings like herself. I'll never forget how kind Shana and her staff were to me when I was going through a really difficult time after my Mom died."

"Faith had helped me with understanding my options for insuring a car I am borrowing. She was very helpful and knowledgeable! She was also able to help me get an old check that was sent to me that I didn’t cash in enough time back from 2021. It’s just a little money but every cent counts these days. I really appreciated her quick turnaround and kind and pleasant disposition. I’ve been a member longer than I can remember and am very happy with this team and this insurance company! :) Thank you!"

"Complaint and Regret Regarding Shana Nelson State Farm Insurance: Delayed Reimbursements and Poor Service I decided to insure my car with Shana Nelson State Farm branch, influenced by a close friend who had been a loyal State Farm customer for about 12 years without any accidents. However, our recent experience was deeply disappointing. When my friend's car's rear window was broken, he opted for an original part repair at a Lexus authorized service center, a decision he communicated to State Farm in advance. State Farm had initially assured us that using an original part from a Lexus center would not be an issue. Contrary to their assurance, after the repair, State Farm only refunded 30% of the repair cost, stating the expenses were not credible. Such a response from an insurance company, where my friend had been consistently paying premiums without any accidents, was absolutely unacceptable. Additionally, State Farm's reimbursement checks were significantly delayed, adding to our frustration. My friend, feeling cheated and disillusioned, decided to terminate his policy with State Farm. Witnessing his ordeal and the company's lack of timely financial responsibility, I am also planning to cancel my recently initiated policy with them. This experience clearly shows State Farm's disregard for customer satisfaction and failure to provide prompt and reliable support. I strongly advise against choosing this company, especially considering the potential risk of being unsupported and financially strained in accident situations."

"Shana Nelson State Farm has been saving me money on auto for several years now. Top notch State Farm insurance and dependable agents like Laurie Crawford who help lower premiums. She is well informed of driver safety courses, etc. that help save $$$. You can't beat their quality and competitive prices. No bots.....just sincere agents in this Cupertino office."

"I've used Shana Nelson's group for my insurance for roughly the last 15 years. I have always found their service to be excellent, which is particularly important during our current insurance crisis in California. Faith recently helped me purchase earthquake insurance. She was friendly and efficient and made the process super easy!"

"Since changing from being covered by AAA for over 40 years to Shana's office representing State Farm for the last 8, I have never been more satisfied with an insurance company and it's agents/representatives than I have with Shana and State Farm. As I recently just insured a new car, the process was extremely quick AND efficient, giving me the coverage I wanted for a very good price. Thanks to representative Faith and her mere 15 minute walkthrough, I have insurance I can trust (tested by a recent head-on collision and payout in two days time) and afford. Not going to anyone else again."

"Shana Nelson has been my State Farm Insurance Agent for over 20 years, and has taken care of all of my automobile and homeowner's insurance needs. Her office has always responded promptly and accurately to my questions and to the claims that I have submitted. They just helped me with changes to my automobile owner's policy and they explained it all clearly and it was all very conveniently accomplished using emails and telephone calls."

"Laurie has been a huge help and is always there when I need her! I have had my policies with Shana for as long as I can remember. My mother & father had policies with her, since the early 2000s (including my car when I was on their policy), and then I continued to get my policies through her as an adult with my own home. We have had amazing customer service and outstanding coverage at great rates for decades. I highly recommend!"

"Victoria Pollock was great at assisting me with my insurance questions and concerns, she was so helpful. She was very patient and took the time to work with me. It is great that Shana has someone like Victoria on her team. I highly recommend using Shana Nelson's State Farm Office."